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Our Newsletter


Delivery & return

*Important:: Please make sure to answer the delivery man's call within the delivery time zone, or they will not deliver due to not sure if there are somebody recive the cargo.
How to order
  • Web
We will call or Email to confirm the delivery date and time after we recieve your order
  • Phone
21940002
  • Whats App 
94093331, 62890883
  • Shop
Customer can purchase at our shop and arrange the delivery
 
Payment
  • Cash on delivery
Pls prepare exact amount as much you can, our delivery man may not have enough change.
  • Account deposite
  • HSBC  534-679287-838   A/C name: Dog.Com 
  • Bank of China 012-681-1-020362-6  A/C name: Dog.Com
  • Pls complete transaction on/before 3pm on delivery date or we can't delivery at same day.
  • Due to bank policy, all deposite transaction will charge $15 exccept HSBC & BOC account.
  • Paypal (credit card)
 
Delivery schedule
 
Mon
Tue
Wed
Thu
Fri
Sat
1pm ~5pm
NT west
HK island

NT west

NT east
HK island
Tung Chung / D bay /Ma Wan
NT east KLN KLN KLN KLN KLN

7pm ~ 11pm
KLN
KLN
KLN
KLN
KLN
KLN
NT east
NT west
NT east
NT west
NT east
NT west
HK island
HK island
HK island
Exact delivery time
  • If customer request for exact delivery time, e.g. 9:00 - 9:05pm, there will have extra service charge
  • If customer is unable to wait for the delivery, you can choose to pay by account deposit or paypal, and advise us to deliver the goods to the assigned person, e.g. the building security or neighbor.  However, we will not responsible for any lost on this issue.  
 
Free delivery on consumption
  • KLN
$300
       
  • HKI
$300
       
  • NT
$300
       
  • Outlying Island
$300 (By ferry)      
  • Ma Wan
$400 (free highway charge)
     
  • Tung Chung
$700 (free highway charge)
  • Discovery bay
$1500 (free tunnel & highway charge) / $800 (+$130 tunnel charge, free highway charge)
  • Oversea
$300 (*Pls read Oversea delivery terms)
  • Remote area
$450
 
Delivery areas:
  • Kowloon:
  • NT east: Sheung Shui, Fan Ling, Tai Po, Sha Tin, Ma On Shan
  • Nt west: Kwai Chung , Tsing Yi, Tsuen Wan, Sam Tsing, Tuen Mun, Tin Shui Wai, Yuen Lomg, Kam Tin
  • Remote areas:
    • Southern district of HK Island, Peak, Mid Level, Sha Tau Kok,(Or any area far away from main street)
 
Remark:
  • We will call or Email to confirm the delivery date and time after we receive your order, orders will not delivery without confirmation of customer..
  • Local delivery:
    • Our delivery man will call before arrive to make sure there has someone to receive the cargo, we will not deliver if nobody answer the phone.
    • Free delivery service include one story floor stair, $30 charge will apply on each floor when over one story stair floor.
    • Delivery temporary suspend when there is typhoon #8 or above, and also black rain signal.
  • Oversea delivery:
    • We deliver oversea(except Macau) by Speedpost of HK post service, all oversea deliver charge is paid by customer. for details Pls visit http://www.speedpost.hk/speedpost/index.jsf
    • All purchase must paid before cargo shipped, oversea customer can pay via Paypal
    • We will clarify all cargo as "pet product" on custom invoice, however, we will not take responsibility if the cargo is not allow import into your country or custody by your country custom. Pls check your custom import terms by yourself
 
Return
  • Pls advise us within 7 days after delivery if you found there are following with the delivery:
    • damage packing
    • food expired
    • wrong order
  • Pls think again before you place an order, cause we don't accept return with following reason:
    • you don't want it
    • your pet don't like it
    • your pet or you don't know how to use it !
  • Pls contact manufacturer or distributor if you found there are change in packing or formula .
  • We only accept return product with undamage original packing,

 

**All terms and condition are base on Chinese version, we reserve the right to change without notice.