Loading... Please wait...

Our Newsletter

Order & return

*Important:: Please make sure to answer the delivery man's call within the delivery time zone, or they will not deliver due to not sure if there are somebody recive the cargo.
How to order
  • Web
We will call or Email to confirm the delivery date and time after we recieve your order
  • Phone
  • Whats App 
  • Shop
we acn arrange delivery for walk in customer
  • Cash on delivery
Pls prepare exact amount as much you can, our delivery man may not have enough change.
  • Account deposite
  • Heng Seng Bank 796-156669-883  A/C name: Dog.Com 
  • Faster Payment System code:2487031 A/C name: dog.com
  • Pls complete transaction on/before 3pm on delivery date or we can't delivery at same day.
  • Due to bank policy, all deposite transaction will charge $15 exccept HSB & BOC account.
  • Paypal (credit card)
Delivery schedule
Sun & holiday
no delivery NT east

NT west

HK island
NT south

Tung Chung / Discovery bay /Ma Wan
no delivery
11am ~4pm KLN east KLN west

KLN east
KLN west
KLN east
KLN west
KLN east
KLN west
no delivery
NT south
NT west
NT north
NT west
NT south
NT north
6pm ~ 10pm NT east
HK island/Southern District
NT east NT east
HK island/Outlying island(ferry)
  • Driver will call to confirm the delivery.
  • we can delivery in a period but not an exactly time.
  • If customer is unable to wait for the delivery, you can choose to pay by account deposit or paypal, and advise us to deliver the goods to the assigned person, e.g. the building security or neighbor.  However, we will not responsible for any lost on this issue.  
Free delivery on consumption
  • KLN
  • HKI
  • NT
  • Outlying Island
$300 (By ferry)      
  • Ma Wan
$400 (free highway charge)
  • Tung Chung
$700 (free highway charge)
  • Discovery bay
$500 (free tunnel & highway charge)
  • Oversea
$300 (*Pls read Oversea delivery terms)
  • Remote area
Delivery areas:
  • Kowloon:
  • NT east: Sheung Shui, Fan Ling, Tai Po, Sha Tin, Ma On Shan
  • Nt west: Kwai Chung , Tsing Yi, Tsuen Wan, Sam Tsing, Tuen Mun, Tin Shui Wai, Yuen Lomg, Kam Tin
  • Remote areas:
    • Southern district of HK Island, Peak, Mid Level, Sha Tau Kok,(Or any area far away from main street)
  • We will call or Email to confirm the delivery date and time after we receive your order, orders will not delivery without confirmation of customer..
  • Local delivery:
    • Our delivery man will call before arrive to make sure there has someone to receive the cargo, we will not deliver if nobody answer the phone.
    • Free delivery service include one story floor stair, $30 charge will apply on each floor when over one story stair floor.
    • Delivery temporary suspend when there is typhoon #8 or above, and also black rain signal.
  • Oversea delivery:
    • We deliver oversea(except Macau) by Speedpost of HK post service, all oversea deliver charge is paid by customer. for details Pls visit http://www.speedpost.hk/speedpost/index.jsf
    • All purchase must paid before cargo shipped, oversea customer can pay via Paypal
    • We will clarify all cargo as "pet product" on custom invoice, however, we will not take responsibility if the cargo is not allow import into your country or custody by your country custom. Pls check your custom import terms by yourself
  • Pls advise us within 7 days after delivery if you found there are following with the delivery:
    • damage packing
    • food expired
    • wrong order
  • Pls think again before you place an order, cause we don't accept return with following reason:
    • you don't want it
    • your pet don't like it
    • your pet or you don't know how to use it !
  • Pls contact manufacturer or distributor if you found there are change in packing or formula .
  • We only accept return product with undamage original packing,

**All terms and condition are base on Chinese version, we reserve the right to change without notice.